Frequently Asked Questions

1.    How can I pay for my parts?

We accept VISA, MASTERCARD, AMERICAN EXPRESS, COD, PAYPAL and DISCOVER credit cards over our SECURE online order site.

2.    What if I don’t have a Credit Card?

PAY PAL and COD is the only other form of payment we accept.

3.   What does Stock Alternate mean?

Stock Alternate is shown when the specific part number and manufacture/brand is currently out of stock but an alternative manufacture/brand may be available. Please note Web Auto Part will do everything possible to keep the price the same but price may vary. 

4.   Do you price match?

Yes, Web Auto Part will price match or beat any local competitor's (stores located in the same market of Web Auto Part's local delivery area) price. The part(s) in question need to be identical brand and part number. The part(s) need to be in stock or available same day. Price match does not apply and excludes on-line only retail competitors, third-party marketplace sellers, auction sites or closeout/discount sites (local competitors must have physical storefront). 

5.   What is the warranty?

Most parts carry a 1 year Unlimited Mileage warranty against manufacturer defect. NORMAL WEAR AND TEAR ARE NOT COVERED UNDER WARRANTY!
Web Auto Part makes NO representation or promise with respect to the quality or the anticipated performance of products sold. Furthermore, Web Auto Part shall NOT be responsible for any consequential, incidental, or contingent damages, or costs incurred of any kind whatsoever, including, but not limited to, the costs incurred directly or indirectly in relation to goods sold by Web Auto Part. Please visit our Warranty page for further details

6.   What happens if I order WRONG PART through shipping? 

If you order the wrong part, it will be your obligation to call or email us to obtain a Return Authorization # to return/exchange the part. There is a 15% restocking fee, plus you are responsible for any return shipping or delivery costs if any. 

7.   What happens if I order wrong part through Local Delivery?

There will be no additional delivery fee if returned item(s) are scheduled for pickup on any future local delivery that meets Local Delivery Requirements. In order to qualify for no delivery fee on return(s), you must obtain a Return Authorization # and advise Web Auto Part of when a future order will be placed in order for us to arrange for return pickup at time of delivery. 

8.   Need to return a core to Web Auto Part?

First completely DRAIN ALL FLUIDS, if any from the part. If you would like to return an item associated with a core return value, please submit your request through our returns form. Please click here.

Please note the following for Core returns: 

• All fluids must be drained from the core.
• The core must be securely wrapped in plastic and sealed.
• Cores must be returned in the packaging used in the shipment of the order sent to you.
• Your core will be inspected to determine if the core is rebuild-able.
• Core return shipping charges are the responsibility of the customer. These are not refundable.
•  Please recycle or properly dispose of fluids drained from returned part.

9.  What if I receive a "Damaged " Box?

You must Immediately contact the respective shipping company. UPS Packages 1-800-742-5877 Federal Express 1-800-463-3339 
They are solely liable for shipping damages. Explain to them the nature of the problem or damage, give them your name, address, and the TRACKING # from the box. They will advise you on the claim procedure. Get the DAMAGE CONTROL # the date/time & the name or ID # of the person you talk with from the carrier. Then, call our customer support to notify us at (855) WAP-2DAY. We will then work with you to exchange/replace affected parts. You may be required to purchase a 2nd part and wait for refund from carrier.

10.  What If I can't find the part(s) I'm needing?

Please contact us via phone, live chat, or email and we will do our best to find the part(s) that you are looking for. We have a Vast Network of various warehouses that we can source for whatever part(s) you are looking for and needing.  You may also complete this form. We'll check our other sources and get back to you.